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We are really excited that you are thinking about ordering from us!
We offer a superb level of service which is second to none, and high quality, innovative products. You will soon realise that you are dealing with a professional and friendly company! We look forward to working with you!
As soon as you have decided that you would like to order from us, you should contact us to find out if studio time is available for creating your stationery. It is a good idea to do this as early as possible to avoid disappointment. If you have left it late please telephone us as we may still be able to help you.
natalie@especiallymade.co.uk
02380 601906
We will need to know the approximate date that you would like to send your invitations to your guests (at least 6 weeks before your wedding), and the date of your wedding. You can then place your order as detailed below:
- View the gorgeous design ranges and fall in love with one of them
- Order a sample if you wish (recommended).
- View the ‘colour and design options’ for the stationery you like and make your choices (if your colour is not available send us a fabric swatch or image and we will do our best to match it).
- View the ‘wording’ section of the web site and choose a wording type, or supply your own wording.
- Download the ‘Stationery and Accessories Order Form’ and complete all details.
- Read the ‘Terms and Conditions’. Sign and date the order form.
- Payment –If your order total is less than £200 you must pay the amount in full at the time of placing your order. If your total is more than £200 then you are required to pay a 50% deposit on placing your order, followed by the final 50% on delivery of the first of your items. You can either request a Paypal invoice (Paypal is a secure way of paying by credit or debit card) or you can send us a cheque. (You can add other items later if you need to, provided that we have a minimum of 4 weeks to produce the items). This deposit is non-refundable should you cancel your order.
- Get on with planning the rest of your wedding and let us do all the hard work! We will keep you fully informed of how your order is progressing.
- On receipt of your order forms and payment we will email or telephone you to confirm all details. We will then send you proof copies of your items. You will need to check and sign them before returning them to us. We cannot begin making your items until we have received your cleared payment and signed proofs.
- We will then begin making your items to be ready for despatch on a mutually agreed date. The wording for some items such as menu cards, table plans or order of service booklets will probably not be available until nearer the wedding. In this case your items will be delivered in phases. Phase one being your stationery and phase two being other items. This will increase your postal charges as we will need to send two lots of items to you. (If you live locally we will hand-deliver your items at a slightly reduced cost, or you can collect from us for free).
- Approximately 2 weeks prior to the despatch of your order we will invoice you for the final 50% payment plus any postage costs. On receipt of cleared funds your items will be sent to you via Royal Mail Special Delivery or Courier Service. (All of which require a signature).
If you have any further questions please view the ‘Frequently Asked Questions’ page on the web site or contact us for help.
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